Features

• Work Queue

  The Expediting Portal offers expediters a diverse set of work queues meticulously designed to enhance the workload management. It helps to easily distribute the work between expediters based on a range of parameters such as Master Parts Distribution Center (MPDC), order class, suspended reason, and more. On each work queue, expeditors can see the details of request and can lock the ETA for any back-ordered part. Once the ETA is locked, the corresponding sales order is linked to the purchase order, and an automated ETA confirmation email is sent to the distributor.
  
  These work queues include:

• Back Order Aging Work Queue

  This is the main work queue where all back ordered lines with their respective aging are present. This work queue provides a holistic view of work load for any given expediter. It contains back ordered lines with a distributor request to improve the ETA, Non-stocking parts, and truly suspended with no Purchase order. Expediters can easily access details of each back ordered line, along with supporting data stored in the data drawers.

• Customer Requests Work Queue

  Any back ordered line for which a distributor has created a request to improve the estimated time of arrival is available in this work queue. Back ordered lines having a distributor request attached to it are considered to be of the highest priority by the business, as distributor is proactively following these requests.

• Suspended Orders Work Queue

  This work queue displays all part that are suspended due to various reasons and there is no corresponding purchase order placed with the supplier. For such back ordered lines expediters are not able to provide an actual ETA and working based on Lead Time of the parts. This work queue assists expediters to identify the back ordered lines for which they need to place a PO with the supplier.

• Non-Stocking Work Queue

  Back ordered lines that are suspended due to the reason that KAC is not keeping the stock for such parts are listed in this work queue. This work queue assists the expediters to identify such back ordered lines and then confirm with distributors if the end-to-end lead time is acceptable for the distributor and after confirmation from distributor expediters place the purchase order with suppliers.

• Follow-up Work Queue

  This work queue lists all those back ordered lines for which an expediter has put a follow-up on. This helps expediters to easily identify back ordered lines for which a follow-up is due today, upcoming or is delayed. Based on this information expediters can easily prioritize their work.

• Dashboards

  Expediting Portal offers managers a comprehensive dashboard, meticulously designed to deliver a clear and concise summary of requests. Along with the bird's-eye view of improve ETA requests data it also provides swift insights, facilitating real-time progress monitoring.
  
  The Dashboard include multiple sections that are:

• Back Order Aging

  This is the section of the dashboard that gives you an overview of all back-ordered lines, presenting their respective statuses (including new, follow-up, and completed requests), that is organized by business role. The graphical data illustrates all these back order requests aimed at enhancing ETA and categorizes them into new ones and follow-up aging requests, all classified by order type for a more systematic analysis. Furthermore, it provides a month-by-month count of machine down reports and future firm orders aging throughout the year.

• Non-Stock

  This section provides an overview of back-ordered lines resulting from non-stocking parts. It further categorizes these requests by status, offering visual representation of new, in-progress, and completed requests.

• Customer Request

  The Customer Request section on the Dashboard provides an overview of all requests related to back ordered lines for which a distributor has created a request to improve the ETA. It offers valuable insights through a combination of graphics and tabular data, making it easy to monitor key metrics including request counts, new, completed, and follow-up requests, categorized by business role. Additionally, it illustrates follow-up requests based on aging days, new customer requests categorized by order type, monthly segmentation of new customer requests over the course of a year, and a display of completed distributor requests.

• Suspended

  The Suspended section provides a summary of back ordered lines that are suspended as a result of number of reasons. Through informative graphs, expeditors gain an overview of back ordered lines for which they need to take appropriate action and place purchase order. It also presents a breakdown of new and follow-up suspended requests across different order types, while also offering information about the reasons behind suspension, categorized by months throughout the year.

• Follow-up

  It offers a concise overview of back-ordered lines for which expediters have initiated a follow-up. Organized by business roles, expediters can gain insights regarding all follow-up requests that are scheduled for today, upcoming, delayed, or already completed. Through graphs, this section presents the aging of follow-up requests based on order types. It also shows follow up aging categorized by both order type and monthly progression over the course of a year.

• Communication Thread

  This section provides a summary of back-ordered lines for which expediters have engaged in communication. Get an overview of requests counts for which communication is initiated, in-progress, or already completed, all organized by business roles. The graphs illustrates communication threads categorized by order type and presents a month-wise annual overview of these requests for each order type.

• Improve ETA Request Process

  Enhancing overall satisfaction and operational efficiency, the application features requests for improved ETA. The process begins when a distributor or system (through automated batch) initiates a request to enhance the ETA of a back ordered line. The distributor can specify preferred ETA, and the request gets routed to Customer Request Work Queue, where expediters take charge. They work diligently to enhance the ETA, ensuring it aligns with the distributor’s needs. Once the part order is successfully invoiced, expediter closes the request, and the updated ETA becomes visible to the distributor.

• To Do List

  Prioritize the work by adding items in to-do list. It is available as a drawer on the screen, reminding user about the tasks that needs attention or to be completed by the users.

• Follow-up Task

  Portal provides a way to schedule follow-up against requests for improved ETA. These follow-up lines are trackable, with their history maintained. The Expediters can view requests that require follow-up actions, manage workload and prioritize these tasks.

• Drawers

  The Drawers are designed to elevate the decision-making process. Without navigating to multiple systems/screens, user can easily get the information they need to make the decision. The application offers following drawers:
  

  • • Distributor Info

  It displays distributor-related information including distributor code, area code, contact numbers, payment terms & delivery terms.

  • • Sales Order Line Info

  View the details of sales order line including purchase order number, part number, ordered quantity, back-order quantity, & updated quantity.

  • • Stock Info

  This drawer provides stock details of a part, its interchangeable part, as well as pricing and availability information.

  • • Supplier Info

  Get to know about primary suppliers, their supplier code, and contact details.

  • • Open Purchase Order Info

  View list of all open purchase orders for the corresponding part.

  • • Back Order Info

  The drawer will display information if the part was back ordered in the past.

  • • Part Info

  Quickly access details of a part including its unique part number, interchangeable code, EPA point and more.

• Communication Thread

  Access and view comments made by expeditors against a back ordered line that have undergone the expediting process. To ensure back-ordered lines are processed quickly, expeditors can initiate communication, include their comments, and can also assign it to another expediter or customer care representative. The application keeps records of communication history for future reference, allowing for easy access and viewing at a later time.

• Transfer Request

  Within any work queue, expediters can assign requests to other expeditors. Ensuring efficient distribution of workload, a general expediter can assign requests to other general or unit-down expediters and vice versa.

Benefits

• Improve ETA

  Optimized processes of EXP significantly reduce the lead time and expedite the back-order lines.

• Better Visibility

  The EXP empowers expeditors to monitor and manage the ETA of part requests. Through work queues they have enhanced visibility that helps them to track and analyze ETA changes and maintain a strong grip on ETA information.

• Easy Work Management

  With Expediting Portal, get clear visibility of the total number of requests, their status, and assigned personnel. It helps to efficiently track and monitor requests.

• Configurable Auto Request Assignment

  The application offers configurable options for automatically assigning requests, streamline the distribution of tasks, and optimize the resource allocation.